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Loyalty Program

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Our Products

<p>Once an order is placed, we are able to make changes to the order before fulfilment. If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.</p>

Once an order is placed, we are able to make changes to the order before fulfilment. If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Can I edit or add anything to my order?

Orders

Can both men and women take sports supplements?

What is Protein Supplies Australia’s point of difference?

Are Protein Supplies Australia’s supplements natural?

How should I store my products?

Are your protein powders suitable during breastfeeding?

Are your protein powders suitable during pregnancy?

General Questions

How much does shipping cost?

What do I do if my item(s) arrives damaged?

Do you offer free shipping?

What is your shipping policy?

Do you offer expedited shipping?

How long does delivery take?

Shipping

How do I cancel my membership/subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

Subscription

How do I apply promo/discount codes?

Do you have a new customer discount code?

Why isn’t my discount code working?

I didn’t receive my discount code

Can I use more than one discount code?

Discount Codes

What is your cancellation policy?

How do I track my order?

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

How do I cancel my order?

How do I make a return?

When will I get my refund?

Do you offer refunds or exchanges?

I'm having trouble logging in

Accounts & Customer Profile

Product Safety & Heavy Metal Analysis Results

What flavours are used in your products?

Are your products keto-friendly?

Are your products low FODMAP?

Why aren’t all of your products organic?

Do you test your products for allergens?

Do you use water or acid in the processing of your Creatine?

Do you offer product samples?

Where does PSA source its ingredients from?

Product Information

Where do you source your ingredients from?

Why do you source from grass-fed cows?

Where do you produce your products?

Sourcing & Manufacturing

How do I use my benefits/rewards points?

How do I join the program?

Who can join this program?

When will I get paid?

What kind of content can I create?

Are there any restrictions?

Affiliate Program

Can I edit or add anything to my order?Updated 2 months ago