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Orders
Get help with your Protein Supplies Australia orders — learn how to place, track, modify, or cancel your order, and resolve any order-related issues quickly.
What is your cancellation policy?
Orders can be canceled within 24 hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your
Can I edit or add anything to my order?
Once an order is placed, we are able to make changes to the order before fulfilment. If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
What if my package gets lost or arrives damaged?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn and unused (unopened), in its original packag
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.
How do I make a return?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn and unused (unopened), in its original packag
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3 business days for the refund to reflect in your account.
Do you offer refunds or exchanges?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn and unused (unopened), in its original packag